Custom AI that answers your Airbnb guests in seconds — with your house manual, your voice, and your escalation rules. Not another generic chatbot.
A 50-listing operator handles 5,000+ guest messages a month. Roughly 70% are the same questions on repeat — WiFi, parking, check-in, pet policy, "where's a good taco place?"
You've probably tried the built-in AI in Hospitable, HostBuddy, or duct-taped ChatGPT to your inbox. It hallucinated about your properties and you turned it off.
Generic AI doesn't know your WiFi password, your lockbox code, or that the hot tub at unit 3B needs the cover propped on the left.
Every reply is grounded in a knowledge base I build for each of your listings. Your WiFi passwords, your lockbox codes, the way the hot tub at unit 3B actually works, your favorite taco spot — the AI knows what you know.
During onboarding, I extract everything from your existing house manuals, Airbnb descriptions, and the answers your team has typed five hundred times. Then I keep it updated as your listings change.
Airbnb rewards sub-1hr response rate with better search placement. Your AI replies in 8 seconds with property-specific answers. Higher ranking, more bookings.
WiFi, AC, parking, late check-out, restaurant recs — answered instantly with the right info for the right property.
Refunds, complaints, extensions, damage — never auto-sent. Always queued for your team with a draft response and full context.
Drafted in your voice. Surfaced for your approval. Stop letting reviews sit for three weeks.
Refunds, complaints, damage, anything novel — the AI never handles these alone. You get an SMS with the guest's question, the full conversation context, and a draft response ready to go.
Reply APPROVE to send it. EDIT and type your version. DECLINE to handle it yourself. You stay in control of every decision that costs real money.
The reason off-the-shelf AI fails for STR is the same reason it works for everyone else: it doesn't know your specific properties. I do the setup work the SaaS tools skip.
90-minute kickoff. I pull your house manuals, Airbnb descriptions, and the answers your team has typed a thousand times. Then I extract the knowledge base.
PMS integration, voice and tone tuning, escalation rules per-property, your SMS channel. Nothing for you to learn or install.
The AI runs on every real message but doesn't auto-send. You see what it would have said. We adjust voice, KB, and confidence thresholds.
Auto-send for high-confidence answers. Sensitive intents still text you. You're back to running your business — I keep tuning monthly.
First two operators get a discounted pilot rate in exchange for a case study. Ask me about it on the call.
Past the solo-host phase, with a team that touches guest messaging daily, on a real PMS. You've outgrown DIY experiments with ChatGPT and the built-in AI from your PMS — but you're not signing an enterprise SaaS contract either.
High-confidence answers grounded in your KB are very rarely wrong. For anything sensitive (refunds, complaints, damage, extensions), the AI never auto-sends — it always texts you a draft for approval. And we run the first month in shadow mode where you approve everything, so we can tune to your standards before going live.
The AI replies in your voice, with your signoff, with details only your team would know. Most guests assume it's a human on your team. You can choose to disclose AI use in your house manual or listing if you prefer — that's your call, not mine.
No. Replies are sent through your PMS's official Airbnb partner API — Airbnb sees them as normal messages from your account. Hospitable, HostBuddy, and Hostfully already do this at scale. Airbnb's algorithm actively rewards fast response times.
Handled natively in 30+ languages, no setup needed. If a guest writes you in Spanish or French, the AI replies in Spanish or French — using the same KB you authored in English.
You do. If you ever stop working with me, I export your KB and full conversation history within a week. No lock-in, no hostage data.
Yes. Setup fee is one-time. The monthly retainer is month-to-month after a 90-day minimum. Cancel anytime after with 30 days notice.
I'm an engineer in Austin. I spend my days building AI infrastructure at one of the largest internet companies in the world — and my nights and weekends building this for STR operators in my home state.
I'm currently in early access with a small group of Texas operators. If your team is drowning in the Hospitable inbox, I'd love to talk. No pitch — just trying to understand what's broken and see if I can help.
20 minutes. No pitch. Just trying to understand how you handle guest messaging today.
Book a call →